Volunteers lie at the heart of most organisations and as a volunteer you will be an ambassador of our Centre. 

You may be the first person a visitor or family member comes into contact with. You will make it happen, smooth the way, inform, help and guide people you come into contact with. You are central to our team and we all look forward to working with you” 

What is the Code of Conduct? 

The Code of Conduct is a summary of the policies which apply to being a volunteer. This policy sets out the standards of behaviour that we expect from you and identifies your rights and responsibilities as a volunteer. Compliance with the Code of Conduct is one condition of your involvement with us and should be regarded as a minimum standard which you should work to. If you are unsure whether a decision you are about to make will breach the Code of Conduct, ask your immediate Supervisor. By working within the guidelines of the Code of Conduct you will be contributing to the success of the organisation you are working with. If you would like to ask us any questions about the content of this Code of Practice, please contact HR.   


It is important that quality is at the heart of everything we do. It is important that we demonstrate a positive attitude, practise equality and promote the centre.  We will endeavour to provide you with: 

  • Clear instructions regarding your volunteer role which will include attendance time, location, dress code, travel, food and any other requirements;
  • A detailed role description. However, where possible and reasonable, volunteers should also be flexible and support events/activities where they can;
  • Training and development for your role;
  • A healthy and safe environment; and
  • Appropriate supervision with a named supervisor

General Guidelines 


It is important that you attend every day / shift you have been rostered for. If you cannot attend a shift you must directly inform your supervisor ASAP. This is to ensure we make alternative arrangements to fill your role. Failure to contact us may place unnecessary additional pressure on existing volunteers. 

Additional Duties 

Due to the nature of some volunteer roles, you may at times be asked to perform additional duties other than those to which you were originally assigned. Your cooperation and flexibility will help the team to deliver their services / events as efficiently as possible. However, if you feel unable to perform extra duties, please let your supervisor know. 

Confidential Information 

As a volunteer you have an obligation to protect confidential or personal information in relation to other volunteers and other organisations/events. If you have access to confidential information (including addresses or telephone numbers of colleagues/clients), you should never discuss or disclose such information to anyone other than the person/s authorised to receive it, both during and after your involvement with the organisation/event.  

Contact with the Media 

All requests from members of the media for comments/information should be politely directed to the Director of Development.  This will ensure the accuracy of all information given to the media and help to maintain good relationships. Similarly, you should not give any interviews, appear in any promotions, advertisements or endorsements, or give any assistance to the media in relation to any story concerning the affairs of the event or projectAsk your Supervisor if you need more information or if there is anything you are not sure about.   


In the course of carrying out your role at Orpheus, you may have become or may in future become involved in creating materials in which copyright, design right or other similar rights exist. Where you have already been involved, you assign to Orpheus absolutely throughout the world all your interest in the copyright, design right and other similar rights in all material in which you hold such rights, whether on your own or with others. Where you become involved in future, you agree that all your interest in the copyright, design right and other similar rights in all material in which you would hold such rights will immediately belong absolutely throughout the world to Orpheus as soon as the relevant materials come into existence. 

Criminal/Illegal activity 

Any volunteer found to be engaging in criminal or illegal activity in the workplace will be referred to the police.  

Equal Opportunities 

We are committed to ensuring that our workplace is free from unlawful or unfair discrimination on the grounds of disability, colour, race, nationality, ethnic or national origin, sex, gender (including gender reassignment), sexual orientation, age, marital status, religious or other similar philosophical belief. We aim to ensure that our volunteers achieve their full potential and that all decisions are taken without reference to irrelevant or discriminatory criteria. (Please refer to the Equal Opportunities Policy). 

Facilities and Property 

As a charity we have significant constraints on resources we ask you to be efficient and economical and protect these assets. This covers all consumables and equipment including, but not confined to, items such as tools, stationery, communication devices, computers, office equipment and other equipment. Property (including consumables) is not to be removed from the premises and/or used for private purposes without prior authority from your immediate supervisor/manager. You are not authorised to use the organisation’s equipment such as tools, faxes, photocopiers, PC’s and phones for private purposes. 

First Aid 

If a medical emergency should arise, unless you are a trained first aider, your priority should be to get assistance from someone who is trained.  Even if you are a trained first aider, ensure that professional medical help is obtained as a matter of urgency. 

If there is any immediate danger, get yourself and those near you away from the area as quickly as possible. Your attempts to assist someone should be minimal but you might be able to do some of the following until help arrives. 

  • Clear the space around the ill or injured individual and keep other spectators away;
  • Help make the individual comfortable;
  • If possible, place them in the recovery position and call 999 as soon as possible
  • Be extremely careful with blood. You can put a cloth over a wound to help stop bleeding but do not touch the wound or allow blood to come into contact with your skin.

Fraud and Corruption 

Fraudulent and corrupt activities are in fundamental opposition to the spirit of the organisation. If you suspect fraudulent or corrupt behaviour, report it to your immediate Supervisor.  We will treat reports of corruption/fraudulent behaviour as confidential, where possible, and will seek to protect individuals making such reports from recrimination. All reports will be investigated promptly and fairly. Anyone found to be engaging in such conduct will be removed from the venue and referred to the police (if appropriate 


Gambling is strictly prohibited on any premises where you are volunteering.  

Gifts and Hospitality 

You should not accept any gifts or entertainment, other than those of nominal value (e.g. pens, diaries etc.) Where there is any doubt you should speak to your supervisor. 

Grievance Resolution 

We are committed to encouraging an open environment in which all volunteer members can express themselves freely and responsibly, where issues raised are responded to in an appropriate and timely manner and where everyone is treated with dignity and respect. Above all, we are committed to providing fair and honest settlement of any grievance. More information on the grievance resolution procedure can be obtained from HR. 

Health and Safety 

We are committed to providing you with a safe working environment. You are required to exercise reasonable care in the course of your role to ensure the Health and Safety of yourself and others. Please be aware of and follow all safety information. The following safety responsibilities apply to everyone: 

  1. Pay close attention and familiarise yourself with the facilities during your tour of the organisation and note the location of the different exits and access points;
  2. Co-operate fully with organisation staff at all times;
  3. Understand the emergency plans for the venue (e.g. fire evacuations);
  4. Do not use any equipment or machinery which you have not been trained to use;
  5. Take care when lifting and carrying (e.g. don’t lift very heavy boxes)
  6. Report any potential hazards to a member of staff; 
  7. In the event of fire/hazard or any other risk, remove yourself and warn others of imminent danger
  8. If you feel an activity is unsafe or you feel unwell report this to your supervisor.
  9. Contribute to a safe and healthy workplace - don’t leave things lying around, keep work areas and gangways clear and tidy

Illegal Drugs and Alcohol 

Consumption of alcohol at a venue or other workplace is only permitted when supplied by management on special occasions and should be enjoyed in moderation.   If you take medication which makes you drowsy, please inform your supervisor to ensure you are not given a role which would place you in danger.  If it is suspected you are under the influence of drugs or alcohol you may be asked to leave the site. 

Mobile Phones  

If you need to have your mobile phone with you, it must not be visible during the shift and must be turned off or on silent whilst you are volunteering. 

Notice boards and information display 

Noticeboards, newsletters and other forms of information display may be available and are for the benefit of the whole team. You cannot place or distribute any personal material to colleagues without prior permission.   

Performance Issues/ Inappropriate Practices 

We will always attempt to resolve any performance issues or conflict fairly. In such cases, the relevant Supervisor will discuss their concerns with you and seek to resolve the matter in a quick and professional manner. Inappropriate practices e.g. arriving late for duty, harassment may result in redeployment to other duties or removal from the building can occur as a result of repeated unsatisfactory performance or serious misconduct e.g. theft, assault and/or abuse of privileges.  

Personal Grooming 

You are required to be neatly groomed, presentable and to maintain a high level of personal hygiene at all times when on duty.  You are always required to wear your identify badge.  Personal Protective Equipment may be supplied and should be worn as instructed 

Personal Property 

You should note that you are advised not to bring valuables with you, we will not assume responsibility for the loss, theft of, or damage to, your personal possessions.  


No photography of any students is permitted on your personal phone or camera. 

Professional Behaviour 

All volunteer members always have a responsibility to behave professionally. You must, therefore, ensure that you always present yourself in a professional manner.  Please be aware that swearing, offensive language and offensive/inappropriate jokes are unacceptable. 

Professional Boundaries 

Please respect professional boundaries and do not accept student’s friend requests on Facebook or other social media.  Refrain from posting comments on social media in relation to service users or the Centre.  Refrain from giving out your personal mobile or contact details to students or family.  Establish clear physical boundaries it is unlikely to be appropriate to touch students beyond the requirements of your role.  If you are unclear seek clarification.     


You will be required to adhere to security procedures whilst on site. These will be notified to you via training or induction but include signing in and out when on site. 

Sleeping on duty 

Sleeping whilst on duty is not permitted. 

Selling or Canvassing on premises 

You must not engage in personal business or other interests whilst volunteering. This includes use of work telephones to make calls in relation to personal interests, the display or distribution of posters, pamphlets and catalogues and/or approaching colleagues in relation to those activities. 

Smoke Free environment 

We observe a smoke-free environment and you cannot smoke whilst volunteering. Smoking will be allowed in the designated area (where provided) during approved breaks. 

Training attendance 

Training will form an exciting and important part of your volunteering experience and provides valuable information to help you do your role. You are required to attend all relevant training/teambuilding sessions. 


These guidelines are in place to ensure both your safety and that of other people. They are not designed to be restrictive in any way.  We want to provide a professional service, but we also want you to have fun and enjoy your volunteering experience. We would like you to know that the time you give up is very much appreciated.