Zoe's career encapsulates her dedication to adult social care, as she has worked in both operational and policy roles to enhance the sector.

She initially started as a care assistant for a domiciliary care provider, balancing her work with her studies at university. It was through this experience that she developed a passion for the sector.

Subsequently, she joined Surrey County Council as a Residential Support Worker for a supported living service, where she further refined her skills and knowledge, eventually becoming a Registered Manager.

Her aspiration and commitment to driving national excellence then led her to work for the Department of Health and Social Care, where she led on policies focusing on support for registered managers and the digitalisation of the sector.